Privacy Policy

Your privacy matters to us. This policy explains how Zylarn collects, uses, and protects your personal information when you use our budget control platform.

Last Updated: March 15, 2025

Information We Collect

At Zylarn, we collect various types of information to provide you with the best possible budget control experience. The information we gather falls into several categories, each serving specific purposes in delivering our financial management services.

Personal Information

When you create an account with Zylarn, we collect basic personal details including your full name, email address, phone number, and postal address. This information helps us verify your identity and communicate important updates about your account and our services.

Financial Data

To provide effective budget control services, we collect financial information such as bank account details, transaction histories, income sources, and spending patterns. This data is essential for creating personalized budget recommendations and tracking your financial progress.

Usage Information

We automatically collect information about how you interact with our platform, including pages visited, features used, time spent on different sections, and device information. This helps us improve our services and provide a better user experience.

IP addresses and browser information for security purposes
Login times and session duration for account monitoring
Feature usage patterns to enhance platform functionality
Error logs and technical data for troubleshooting

How We Use Your Information

Your information serves multiple purposes in our mission to help you achieve better financial control. We use collected data responsibly and only for legitimate business purposes that directly benefit your experience with Zylarn.

Primary Uses of Your Data

We analyze your financial patterns to create personalized budget recommendations, track spending trends, and provide insights that help you make informed financial decisions. Your data also enables us to detect unusual account activity and protect against fraud.

Creating and maintaining your personal budget control dashboard
Generating monthly financial reports and spending analysis
Sending account notifications and security alerts
Providing customer support and technical assistance
Improving our services based on user feedback and usage patterns
Complying with legal requirements and regulatory obligations

We never use your financial data for advertising purposes or share your spending habits with third-party marketers. Our focus remains on providing you with valuable budget control tools while maintaining the highest standards of data privacy and security.

Data Sharing and Third Parties

Zylarn maintains strict control over your personal information and only shares data when absolutely necessary to provide our services or comply with legal requirements. We never sell your personal information to third parties for marketing purposes.

Service Providers

We work with trusted service providers who help us deliver our budget control platform. These partners include cloud hosting services, payment processors, and customer support platforms. All service providers are bound by strict confidentiality agreements and data protection requirements.

Financial Institutions

With your explicit consent, we connect to your bank accounts and financial institutions to retrieve transaction data. This connection uses secure, encrypted channels and follows banking industry security standards. You can revoke these connections at any time through your account settings.

Legal Requirements

We may disclose your information when required by South African law, court orders, or government requests. In such cases, we will notify you unless legally prohibited from doing so and will only share the minimum information necessary to comply with the request.

Your Privacy Rights

As a Zylarn user, you have comprehensive rights regarding your personal information. We believe in transparency and giving you full control over your data, including how it's collected, used, and stored on our platform.

Access your personal data and request copies of information we hold about you
Correct inaccurate or incomplete information in your account profile
Delete your account and associated data, subject to legal retention requirements
Restrict processing of your data for specific purposes
Object to certain data processing activities
Request data portability to transfer your information to another service
Withdraw consent for data processing where consent is the legal basis

Exercising Your Rights

To exercise any of these rights, contact our privacy team at support@zylarn.com with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. There's no fee for most requests, though we may charge for excessive or repetitive requests.

Data Security and Protection

Protecting your financial information is our top priority. We implement multiple layers of security to safeguard your data against unauthorized access, theft, and misuse. Our security measures include both technical and organizational safeguards.

Technical Safeguards

All data transmission between your device and our servers uses industry-standard SSL encryption. Your financial data is stored in encrypted databases with access limited to authorized personnel only. We regularly update our security systems and conduct vulnerability assessments to maintain the highest protection standards.

Access Controls

Only authorized Zylarn employees with legitimate business needs can access your personal information. All access is logged and monitored, and our staff undergoes regular security training. We maintain strict policies regarding data handling and regularly audit our access controls.

Multi-factor authentication for all employee accounts
Regular security training and awareness programs
Automated monitoring systems for suspicious activity
Regular penetration testing and security audits
Incident response procedures for potential security breaches

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account Information

Your basic account information and financial data are retained while your account remains active. If you delete your account, we'll remove your personal information within 90 days, except for data we're legally required to retain for tax or regulatory purposes.

Transaction Data

Financial transaction data may be retained for up to seven years to comply with South African financial regulations and tax requirements. After this period, data is securely deleted from our systems unless you've specifically requested earlier deletion.

Usage Logs

Technical logs and usage data are typically retained for 24 months for security and service improvement purposes. This includes login records, feature usage statistics, and error logs that help us maintain platform security and functionality.

International Data Transfers

While Zylarn operates primarily in South Africa, some of our service providers and data storage facilities may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

All international data transfers are conducted under approved data transfer mechanisms, including adequacy decisions or standard contractual clauses. We only work with service providers who demonstrate adequate data protection standards equivalent to South African requirements.

Transfer Safeguards

When your data is processed outside South Africa, we implement additional contractual protections, encryption requirements, and monitoring procedures. You have the right to request information about specific international transfers affecting your data.

Cookies and Tracking

Zylarn uses cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences, maintain your login session, and analyze how our services are used.

Essential cookies required for platform functionality and security
Preference cookies that remember your settings and customizations
Analytics cookies that help us understand user behavior and improve our services
Security cookies that protect against fraud and unauthorized access

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use third-party advertising cookies or tracking pixels for marketing purposes on our platform.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

If you don't agree with any changes to this policy, you can delete your account before the changes take effect. Continuing to use Zylarn after policy updates indicates your acceptance of the revised terms.

Contact Our Privacy Team

If you have questions about this privacy policy or how we handle your personal information, our privacy team is here to help.

Email: support@zylarn.com

Address: 2nd Ave, Stefano Park AH, Vanderbijlpark, 1911, South Africa

Phone: +27817540513

We typically respond to privacy inquiries within 2-3 business days and aim to resolve all requests within 30 days as required by law.